Frequently Asked Questions

Getting Started

Learn how to set up and start using Disco's core features

How do I get the countdown timer and/or announcement bar to show on my store?

First of all, make sure the App Embed is installed in your store theme. (Follow this guide)

Afterwards, you have to create a discount campaign by clicking Create discount .

First set a desired discount.
Then select the products you want to discount. If you select nothing, the entire store will be discounted.
Make sure to set Starts at and Ends at. This will make sure your discount activates in the desired period.
Check the checkboxes Create countdown timer and Show in announcement
If you want, you can also change the announcement text AND show an announcement before the sale starts by checking Show announcement before sale starts.
Finally, press Create discount in the upper right corner.

If you did all this and it still does not work, shoot us a mail at support@productessentials.app and we will look into the issue.

Can I show discount and total discount on the cart?

Yes! Please follow our detailed guide on how to display discounts in your cart.

Can I preview how my widgets will look before the sale starts?

Yes! You can preview your announcement bar, countdown timer, and highlight badges for any scheduled sale by adding ?previewSale=SALE_ID to your store URL.

For example: https://your-store.myshopify.com?previewSale=123

You can find the sale ID in the URL when editing a sale or in the discount overview.

Managing Your Sales

Learn how to manage and modify your active sales

My sale is active now, and I want to change the wording of the announcement. How do I do that?

You have to edit the sale as follows:

Press the Edit -button on the discount campaign (it looks like a pen).
Locate the Announcement form and make your changes.
Press Save . The announcement will now have changed.

How do I add new products to a sale that is already active?

You have to reactivate the sale as follows:

When this is done, press the Edit -button on the discount campaign (it looks like a pen).
Select Edit entire sale .
Make the necessary changes to your product selection. If you had originally selected a collection, and that collection has new products, they will automatically be included, and you do not need to change your product selection.
Press Next twice and Save . The new products will now automatically be included in the product selection and the sale will reapply.

Can I have two (or more) individual sales starting at the same time?

Yes, however please be aware that the sales will apply one-by-one with a minimum delay of 1 minute between each sale starting. This is done to ensure that discounts do not stack in your store if the same products is part of two sales.

E.g. if 5 sales are set to start at the same time, the 5th sale will activate 5 minutes after the first sale starts.

To avoid this issue, ensure that you do not create multiple sales unnecessarily. For instance, instead of creating two individual 10% sales for two different products, we advise you to create one 10% sale including both products.

If two discounts are applied to the same product, which one will apply?

The discount that results in the highest dollar amount saved will apply. E.g. if discounts of 10% and 20% were applied to the same product, only the 20% discount would apply.

Why aren't the discounts immediately visible on the sale page?

When our sale page is first created, it might not display the discounts immediately. This is because the page is initially set up with the original pricing, and the discounts are processed shortly after.

It typically takes up to 5 minutes for the sale page to update and reflect the discounted prices. We appreciate your understanding and recommend refreshing the sale page after this brief interval to see the discounted rates. If you continue to experience any issues, please do not hesitate to contact our customer support team for assistance.

Will the discounts be removed if I uninstall the app from my store?

No. You have to deactivate the sale from the Discount overview by pressing the Stop-icon on the sale and wait until it has fully deactivated.

Currencies

Learn how to use international pricing

Why is the discount not showing in all currencies?

There are two main reasons why discounts might not show in all currencies:

If you're using automatic pricing rules, you need to turn off Compare-at price hiding under Shopify admin > Settings > Markets > Preferences.
If you're using fixed international pricing, you'll need to enable automatic conversion rules instead, as Disco does not support discounting fixed international prices.

Customize

Learn how to customize the colors, font, font size, etc. of countdown timers and banners

Can I customize the colors, font, font size, etc. of countdown timers and banners?

Yes, simply go to Disco > Widgets, where you will find the different customization options.

I changed the design of announcement bar or countdown timer but it does not show on my store. What is wrong?

Try clearing your browser cache (How-to).

If you did this and it still does not work, shoot us a mail at support@productessentials.app and we will look into the issue.

I have a custom countdown timer in my theme. Can I integrate that with the Disco sale end date on the product page?

Yes. If you are comfortable with editing the liquid-code behind your store theme, you can add the following snippet where you need to integrate the sale end date:

{% render "pe-disco-sale-end-date", dateFormat: "%Y/%m/%d %H:%M" %}

NB: You must still activate enable countdown timer in Disco, otherwise the needed metatag will not be added to the product during sale activation.

Example usage:

liquid
{% capture disco_sale_ends_at %}
{% render "pe-disco-sale-end-date", dateFormat: "%Y/%m/%d %H:%M" %}
{% endcapture %}
{% if disco_sale_ends_at %}
<div data-countdown="{{ disco_sale_ends_at | strip }}"></div>
<div id="ct_pe_disco_holder" style="display:none !important"></div>
{% endif %}

The countdown timer does not show up where I want it on the product page. Can I change the position?

Yes. If you are comfortable with editing the liquid-code behind your store theme, you can add the following snippet where you want the countdown timer to be displayed:

<div id="ct_pe_disco_holder"></div>

If you need help, write support@productessentials.app.

Prevent Discount Codes

Learn how to prevent discount codes from applying to discounts

Can I prevent discount codes from applying to discounts?

Yes, please follow this guide to see have that can be achieved.

If you have many discount codes, this process might be too extensive to be viable. In that case, we recommend disabling discount codes and automatic discounts while a sale in Disco is ongoing.

Email Collection

Learn how to find the e-mail addresses that are collected from the 'Get Notified!'-field

Where do I find the e-mail addresses that are collected from the 'Get Notified!'-field?

Each e-mail address will be added to the customers page in the Shopify store admin page. The customers will all have the tags 'newsletter', 'disco' and '[sale title]' added to them (where sale title is the title you choose when creating a sale).

Learn how to set up and modify widget settings

If two campaigns include the same product with different widgets enabled in each sale, which settings will apply?

The widgets from the sale that starts last will apply.

POS Discounts

Learn how to set up POS discounts

Can I disable discounts on another sales channel, such as POS?

This is not immediately possible with Disco, without making significant changes on your store backend.

While not recommended, one way to achieve the price differentation is to duplicate products for POS and Online Store, and tag one "POS" while the other is tagged "OS".

Then you can select products by tag in Disco.

CSV Import

Learn how to reactivate a sale that has been deactivated

I used CSV product import and now the countdown timer disappeared. How do I get it back?